Job Description:

Responsibilities

1. Solution Ownership & Governance

• Oversee the solutioning and working of the Consultants managing the SAP SuccessFactors landscape in the support environment.
• Oversee the overall maintenance of solution architecture across key modules such as Employee Central, Performance & Goals, Compensation, Recruiting, Onboarding, and Learning.
• Ensure alignment of system configurations and enhancements with business processes and global HR policies.
• Define and enforce governance frameworks, design standards, and change management procedures.

2. Support & Incident Management

• Collaborate with Support Consultants for day-to-day operations.
• Provide expert-level guidance and resolution for complex incidents, problems, and service requests escalated by the L1/L2 support teams.
• Coordinate with L3 functional consultants for root cause analysis of recurring issues and implement preventive actions.

3. Release & Change Management

• Oversee quarterly release reviews, impact assessments, and regression testing planning for SuccessFactors updates.
• Evaluate new features,  innovations, and deprecations in SAP SuccessFactors release notes, advising on adoption strategy.
• Ensure smooth deployment of configuration changes, patches, and integrations into production.

4. Continuous Improvement

• Partner with HR and IT stakeholders to identify enhancements, process optimizations, and automation opportunities.
• Drive system upgrades, module expansions, and UX improvements using SAP best practices.
• Manage mini-projects or enhancements related to new functionalities, integrations, or compliance requirements.

5. Leadership & Collaboration

• Provide functional leadership to SuccessFactors support consultants and technical teams.
• Collaborate with HR business owners, IT teams, Info Security, Data Privacy, Auditors and external vendors to ensure SLA adherence and system reliability.
• Mentor and guide junior consultants in technical and functional troubleshooting

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Desired Skills and Qualifications

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• 8+ years of overall SAP HR / HCM experience, including 5+ years in SAP SuccessFactors.
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• Should have minimum 2 E2E implementations in SuccessFactors. E2E Implementation should be a greenfield project with multiple modules of SuccessFactors being implemented and having geographic spread of 30+ countries.
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• Should have handled minimum 3+ SuccessFactors support projects with client having a large geographic spread. Exposure to clients with geographic spread which includes Asia, Americas and Europe.
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• Employee Central technical skillset is mandatory and should have worked on all sub modules/features in Employee Central. Should have Time Off Implementation experience across multiple geographies.
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• Expected to have in-dept process knowledge of other modules like Recruiting, Onboarding and PMGM.
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• Should have worked on Employee Central Integrations etc to various systems. Deep understanding of SuccessFactors architecture, data model, and integrations (via CPI, Integration Center, APIs).
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• Experience managing quarterly releases, change control, and test cycles.
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• Excellent analytical, problem-solving, and stakeholder management skills.
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• Strong communication and leadership abilities, with experience managing offshore/onshore support teams.
• undefinedNice to have skills:SuccessFactors Associate Level Certification in Employee Central. Additional modules certification would be an added advantage.Experience managing multi-country landscapes and localization requirements.undefined

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